100%
Guarantee
If you are not
completely satisfied with your purchase from Eagle Eye USA, return
the product within 7 days of the original invoice date and we
will provide you a refund, credit or replacement, subject to the
conditions described below. Simply email us at support@EagleEyeUSA.com for a RMA (Return
Merchandise Authorization) number.
Conditions
All returns must
clearly display the RMA number on the outside of the packages. RMA
numbers are valid for 30 days from the issue date. Please also
enclose a copy of the original invoice or packing slip. All shipping
discrepancies must be reported within five days of receipt. You will
pay freight charges unless the product is damaged or defective.
Merchandise must be returned within 7 days of our invoice date,
in original packaging and in resalable condition in order to receive
a refund, replacement or credit to your account. Otherwise, a
restocking fee will be assessed or the RMA product could be refused.
No credit will be issued after 30 days. A $2.95 handling fee is
assessed for each order under $50.
Security
This website takes
every precaution to protect our users' information. When users
submit sensitive information via the website, the information is
protected both online and off-line.
When our
order form asks users to enter sensitive information (such as credit
card number), that information is encrypted and is protected with
the best encryption software in the industry - SSL. While on a
secure page, such as our order form, the lock icon on the bottom of
Web browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when
users are viewing non-secure documents. To learn more about SSL,
visit http://www.verisign.com
While
we use SSL encryption to protect sensitive information online, we
also do everything in our power to protect user-information
off-line. All of our users' information, not just the sensitive
information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Our employees
must use password-protected screen-savers when they leave their
desk. When they return, they must re-enter their password to re-gain
access to visitor information. Furthermore, ALL employees are kept
up-to-date on our security and privacy practices. Every quarter, as
well as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy, and what
they can do to ensure our customers' information is protected.
Finally, the servers that we store personally identifiable
information on are kept in a secure environment, behind a locked
security door. | 
